Frequently asked questions and answers for Bank of Queensland

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Olesya Krasavtseva
Fact-checked by Olesya Krasavtseva
Content Editor at Prostobank Consulting Prostobank Consulting Logo
Updated: 01.09.2026
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Bank of Queensland property report

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Bank of Queensland insurance offer

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More about the bank: 

The Bank of Queensland, is an Australian retail bank with headquarters in Brisbane, Queensland. The bank is one of the oldest financial institutions in Queensland, having begun as a building society. It now has 111 owner-managed branches throughout Australia, including thirty-six corporate branches and third-party intermediaries. They also have over 2,300 ATMs.

In January 2021, BOQ was given approval by the Australian Competition & Consumer Commission to purchase ME Bank for $A1.3 billion raised through an underwritten capital raising of $A1.35 billion. Half of the Bank of Queensland's customers are in Queensland with another 30% split across New South Wales and Western Australia.

One third of ME Bank's with another 47% based in New South Wales and Queensland. Combined, the group will have pro forma total assets over $88 billion, with total deposits of more than $56 billion. The ME brand will be maintained together with BOQ and Virgin Money. The purchase was approved by the Treasurer of Australia in June 2021, with the sale expected to be completed on 1 July 2021.

Official Bank Information

Bank of Queensland (BOQ)

Support: 1300 55 72 72

SWIFT Code: QBANAU4B

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Bank's Services and Products

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Personal Banking

Personal savings accounts

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Exclusive mobile app savings account intended for individuals aged 36 years and older.Comes bundled with a myBOQ Everyday transaction account and cannot be accessed via standard desktop Online Banking.To unlock the maximum interest rate, users must deposit a minimum of $1,000 electronically from an external Australian bank and make 5 or more eligible transactions (Visa purchases, ATM withdrawals, direct debits, or BPAY) using the linked Everyday account each calendar month.Failing to meet the monthly criteria reverts the interest yield to the 0.05% p.a. base rate across all tiers for the following month.Interest tiers apply to the combined balance of up to 9 subaccounts: 5.15% p.a. on balances up to $250,000, and a flat 0.05% p.a. base rate on balances from $250,000 to $5,000,000.Interest is calculated daily and paid into the savings account on the first day of the following month.

Personal transaction accounts

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Available for personal everyday banking transactions.Includes a BOQ Visa Debit Card constructed from 82% recycled plastic.Features realtime instant domestic payments via Osko and PayID.Provides digital wallet compatibility with Apple Pay, Samsung Pay, and Google Pay.Protected by Visa Zero Liability Policy for unauthorized or fraudulent card purchases.Requires the myBOQ mobile application for realtime budget tracking, card controls, and automated bill reminders.

Business Solutions

Business accounts

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Designed to keep personal and business finances separated for simplified tax reportingProvides unlimited feefree deposits via BOQ branches, ATMs, and cheques, alongside free withdrawals at branches, Bank@Post outlets, and EFTPOS terminalsYields a tiered interest rate structure: 0.15% p.a. calculated on the minimum monthly balance for Notforprofit organisations, and 0.00% p.a. for all other business entitiesIncludes a linked BOQ Business Visa Debit Card with Visa Zero Liability fraud protection and access to Commercial Visa OffersOffers optional integration paths to link a Business Overdraft Facility, Business WebSavings Account, or a Merchant Facility through FiservDelivers full digital account management access through Internet and Mobile Banking platforms

Business car loans

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Available funding options include Specific Security Agreement (Chattel Mortgage), Finance Lease, Commercial Hire Purchase, and Rental Agreements.Revolving or bulk credit limits are available under an Equipment Finance Limit, enabling ongoing asset acquisition without reapplying for each purchase.The revolving equipment finance facility requires a minimum total credit limit of $20,000.Standard commercial hire purchase and lease arrangements typically offer fixed operational loan terms spanning from 1 to 5 years (up to 60 months).Financed assets generally serve as the primary security for the facility, removing the common requirement for separate real estate or property security backing.Bespoke payment structures allow for staggered distributions to multiple distinct equipment vendors, structured balloon payments, or seasonal repayment tailoring.Financing facilities can be established for individuals, operating companies, or registered business trusts.

Business loans

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Minimum facility limit required is $100,000.Express application process is limited to fully cashsecured facilities up to a customer limit of $250,000.Security options include either cash or commercial/residential property.Cash used as security is held in a BOQ Term Deposit and earns interest at standard rates.Ongoing line fees are automatically debited from a linked BOQ transaction account.

Business savings

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Minimum investment amount required is $1,000.Deposits up to $250,000 are protected by the Federal Government guarantee.Available terms range from less than 1 month (1 day) up to 59 months (1799 days).Peak promotional interest rates (up to 5.10% p.a.) require a minimum deposit of $5,000.For monthly interest payments, the quoted rate is reduced by 0.10% p.a. (with a minimum rate of 0.05% p.a.).A 7day renewal grace period commences on the day of maturity for deposits, withdrawals, or changes to instructions.Accessing funds prior to maturity requires a mandatory 31 days prior notice period.

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