When a loved one passes away, managing their estate can be a challenging process. The Commonwealth Bank of Australia (CBA) provides a structured approach to assist you during this time. To initiate the process, you can access the necessary forms and information through the CBA's official website.
Steps to Manage a Deceased Estate with CBA
1. Notify the Bank
Inform CBA of the individual's passing by completing the Deceased Customer Notification form. This form helps the bank identify accounts held by the deceased and is typically completed by the estate's representative, such as the executor or next-of-kin. Ensure that all supporting documents, like the death certificate and will, are certified copies. If these documents have already been provided, you need not submit them again.
2. Submit Required Documentation
Along with the notification form, submit certified copies of essential documents, including:
- Death Certificate
- Will or Grant of Probate
- Letters of Administration
For assistance in completing the form or understanding the documentation requirements, contact CBA's Estate Settlement Services team at 1800 686 153, Monday to Friday, 8:30 am to 6:30 pm (Sydney/Melbourne time).
3. Understand Account Implications
Upon notification, CBA will take steps to secure the deceased's accounts and prevent unauthorized access. This includes:
- Stopping all transactions on accounts solely in the deceased's name
- Canceling credit cards where the deceased was the primary cardholder
- Ceasing access to personal and home loans associated with the deceased
- Maintaining joint accounts for surviving account holders
For detailed information on how various accounts are managed, refer to CBA's Deceased Estates Support Page.
4. Access Immediate Funds
If there are urgent expenses, such as funeral costs, you may request immediate access to funds from the deceased's accounts. Contact CBA's Estate Settlement Services team to discuss available options.
5. Close Accounts and Finalize the Estate
Once all debts and obligations are settled, you can proceed to close the deceased's accounts. CBA will guide you through the necessary steps to finalize the estate's administration.
Contact Information
For further assistance or inquiries, reach out to CBA's Estate Settlement Services team:
- Phone: 1800 686 153 (Mon – Fri, 8:30 am – 6:30 pm)
- Mail: Processing Services, Estate Settlement & Support, PO BOX 334, Silverwater, NSW 2128, Australia
By following these steps and utilizing the resources provided by CBA, you can navigate the process of managing a deceased estate with greater clarity and support.
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