How do I make complaints in St George Bank?

If you need to make a complaint at St George Bank, the bank offers several convenient channels to ensure your concerns are heard and addressed promptly.

How to Make a Complaint at St George Bank

You can submit a complaint to St George Bank using one of the following methods:

• Call the customer service line at 13 33 30 between 8 am and 8 pm local time.
• Visit the nearest St George Bank branch to speak with a representative in person.
• Complete and submit the online complaint form available on the official bank website.
• Send a written complaint by mail addressed to: 5265, Sydney NSW 2001.

What to Expect After Making a Complaint

Once your complaint is received, St George Bank aims to resolve the issue efficiently and fairly. The bank’s customer service team will acknowledge your complaint and work with you to find a satisfactory solution. If you are not satisfied with the bank’s response, you can escalate the matter to the Australian Financial Complaints Authority (AFCA) for independent review.

Additional Support

St George Bank values customer feedback and strives to improve its services based on your input. For urgent matters or complex complaints, contacting the bank by phone or visiting a branch may provide faster assistance.