Keeping your contact details up-to-date with ANZ is essential to ensure you receive account notifications, statements, and important banking information. This guide explains how to update your contact information securely through Internet Banking or the ANZ App.
Logging into ANZ Internet Banking
Start by accessing your account:
- Go to ANZ Internet Banking.
- Enter your login ID or Customer Registration Number (CRN) and password.
- Complete any two-factor authentication if prompted.
Updating Your Address
To update your residential or postal address:
- Go to Profile & Settings > Personal Details.
- Select Update Address and enter your new address.
- Confirm and save the changes.
Updating Your Phone Number or Email
To ensure you receive notifications, update your contact numbers and email:
- Go to Profile & Settings > Contact Details.
- Enter your new phone number or email address.
- Click Save Changes to confirm.
Managing Notifications and Preferences
ANZ allows you to customize how you receive account alerts and statements:
- Email notifications
- SMS alerts
- Paper statements
Adjust these settings under Profile & Settings > Contact Preferences.
Using the ANZ App
You can also update contact details through the ANZ App:
- Open the ANZ App and log in.
- Tap Profile > Contact Details.
- Edit your phone number, email, or address and tap Save.
Contacting ANZ Support
If you experience issues updating your contact details:
- Phone: 13 13 14 (available 24/7)
- Website: ANZ Support Centre
- Visit your nearest ANZ branch for assistance
Frequently Asked Questions (FAQ)
- Can I update my details if I am overseas?
- Yes, you can update phone and email online. Some changes may require verification via phone or branch.
- How long does it take for updates to take effect?
- Most updates are applied immediately, but some changes like address may require verification and take a few days.
- Is it safe to update my contact information online?
- Yes, ANZ Internet Banking and the ANZ App use secure encryption and two-factor authentication.
- Do I need documents to update my address?
- Some address changes may require proof of residence, such as a utility bill or government-issued document.
- Can I update my contact details for a joint account?
- Yes, all account holders may need to confirm changes depending on the account type.