If you suspect fraud or have encountered a scam involving your NAB account, it's crucial to act swiftly to protect your finances and personal information. Here's how to report such incidents and what steps to take:
How to Report Fraud or Scams to NAB
If you believe you've been targeted by a scam or noticed unauthorized transactions, contact NAB immediately:
- Personal Banking: Call 13 22 65 within Australia or +61 3 8641 9083 from overseas. When prompted, press ‘3’ to reach the fraud team. NAB Fraud and Scams
- Business Banking: Call 13 10 12 within Australia or +61 3 8641 9083 from overseas. When prompted, say ‘Fraud’ to be directed to the appropriate team. NAB Fraud and Scams
Reporting Suspicious Emails and Text Messages
If you receive a suspicious email or text message that appears to be from NAB:
- Emails: Forward them to [email protected] and then delete the message. NAB Spam and Phishing Emails
- Text Messages: Forward them to 0476 220 003 (047 NAB 0003) and then delete the message. NAB Spam and Phishing Emails
Important Tips to Protect Yourself
- Do Not Respond: Never respond to unsolicited requests for personal or banking information.
- Verify Contact: If in doubt about a communication's legitimacy, contact NAB directly using official contact details.
- Monitor Accounts: Regularly check your account statements for unauthorized transactions.
- Report Promptly: The sooner you report a fraud or scam, the better the chances of mitigating potential losses.
Remember: NAB will never ask you to transfer money to another account to keep it safe. If you receive such a request, it's likely a scam. Always verify through official channels.
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