Managing your mailing preferences with ANZ ensures you receive statements, notifications, and promotional materials in the way that suits you best. You can update these preferences easily through Internet Banking or the ANZ App.
Accessing Mailing Preferences
To manage your mailing preferences, log in to ANZ Internet Banking:
- Go to ANZ Internet Banking.
- Enter your login ID or Customer Registration Number (CRN) and password.
- Complete two-factor authentication if prompted.
- Navigate to Profile & Settings > Mailing Preferences.
Updating Statement Delivery Preferences
Choose how you receive account statements:
- Electronic statements via Internet Banking or the ANZ App
- Paper statements via postal mail
- Select your preferred statement frequency
Managing Promotional Communications
Control the type of promotional content you receive:
- Email offers and newsletters
- SMS updates
- Direct mail promotions
- Adjust these under Marketing Preferences in your profile
Using the ANZ App to Update Preferences
You can also manage your mailing preferences via the ANZ App:
- Open the ANZ App and log in.
- Tap Profile > Mailing Preferences.
- Select your preferred statement delivery and promotional communication options.
- Tap Save to confirm changes.
Contacting ANZ for Assistance
If you encounter issues or have questions about mailing preferences:
- Phone: 13 13 14 (available 24/7)
- Website: ANZ Support Centre
- Visit your nearest ANZ branch for in-person help
Frequently Asked Questions (FAQ)
- Can I switch from paper to electronic statements?
- Yes, you can choose eStatements in Internet Banking or the ANZ App at any time.
- How do I stop receiving marketing emails?
- Update your Marketing Preferences under Profile & Settings in Internet Banking or the ANZ App.
- Is it secure to receive electronic statements?
- Yes, electronic statements are securely delivered through ANZ Internet Banking with encryption.
- Can I update mailing preferences for multiple accounts at once?
- Yes, you can select multiple accounts and set consistent preferences for all linked accounts.
- How long does it take for changes to take effect?
- Changes are usually applied immediately but may take one statement cycle for some updates.