Identify the Issue
Determine the exact nature of the technical issue in ANZ Internet Banking. Common problems include login difficulties, page errors, or missing transaction data. Note any error messages to help support diagnose the issue.
Check System Status
Visit the ANZ Support page to see if there are known outages or maintenance that might be affecting services.
Gather Information
- Your full name and account number
- Device type, browser or app version
- Date and time of the issue
- Screenshots or error codes if available
Contact ANZ Support
- Use Internet Banking Help directly in your account
- Call 13 33 50 (Australia) for immediate support
- Send a secure message via the ANZ App for non-urgent inquiries
Follow Up
Keep reference numbers or case IDs and monitor your email or account for updates. ANZ will provide guidance or a timeline for resolution.
Prevent Future Issues
Keep devices and software updated, maintain a stable internet connection, and clear browser cache when necessary.